Delivery
Delivery Information
1. Delivery Methods
1.1. Your order may be shipped via Deutsche Post, DHL, DPD, GLS, UPS, or various freight forwarders.
1.2. In principle, we can ship to almost any country. If your desired country is not listed, please don't hesitate to contact us to inquire about delivery costs to that country.
1.3. For goods delivered by a freight forwarder, delivery is “kerbside.” This means that the supplier drops off the goods at the respective address at the edge of the road. This may be on the pavement in front of the front door, but in some cases it may also be in front of an access path to the house or in the yard. Generally speaking, this refers to the nearest section of the road in front of the address.
1.4 If you would like freight delivery to your front door or inside your apartment, please let us know by filling out the contact form. This will likely incur additional costs.
1.5. Please note that cross-border deliveries may be subject to additional taxes (such as in the case of an intra-Community acquisition) and/or duties, such as customs duties, which you may be required to pay. If you are unsure about this, please contact us in advance.
1.6. In the case of collection, the seller will first notify the buyer by email that the goods the buyer ordered are ready for collection. Upon receipt of this email, the buyer may collect the goods after coordinating with the seller.
2. Delivery Costs
2.1. For shipments within Germany
| Delivery Method | Class | Costs |
| Insured Mail | 1 | 0,00 € |
| Parcel 3 | 2 + 3 | 0,00 € |
| Freight Forwarding 3 | 4 + 5 | 0,00 € |
| Two-Person Delivery 4 | 4 + 5 | Upon request |
| Free delivery on orders of | 0,00 € |
All prices include taxes.
2.2 For shipments within the EU*
| Delivery Method | Class | Costs |
| Insured Mail | 1 | 0,00 € |
| Parcel 3 | 2 + 3 | 0,00 € |
| Freight Forwarding 3 | 4 + 5 | 0,00 € |
| Two-Person Delivery 4 | 4 + 5 | / |
| Free delivery on orders of | 0,00 € |
All prices include tax.
*excluding Cyprus (Worldwide delivery class)
2.3 For shipments to the United Kingdom
| Delivery Method | Class | Costs |
| Insured Mail | 1 | 5,00 € |
| Parcel 3 | 2 + 3 | 49,00 € |
| Freight Forwarding 3 | 4 + 5 | 455.00 € 6 |
| Two-Person Delivery 4 | 4 + 5 | / |
| Free delivery on orders of | / |
All prices are net and do not include taxes or any other import charges, such as handling fees.
6 Following Brexit, we have recently resumed shipping to private individuals in the UK through select shipping carriers. However, the costs, including customs clearance, are very high.
2.4 For shipments to ENEU 1
| Delivery Method | Class | Costs |
| Insured Mail | 1 | 5,00 € |
| Parcel 3 | 2 + 3 | 49,00 € |
| Freight Forwarding 3 | 4 + 5 | 369,00 € |
| Two-Person Delivery 4 | 4 + 5 | / |
| Free delivery on orders of 5 | / |
All prices are net and do not include taxes or any other import charges, such as handling fees.
2.5 For worldwide delivery 2
| Delivery Method | Class | Costs |
| Insured Mail | 1 | 5,00 € |
| Parcel 3 | 2 + 3 | 99,00 € |
| Freight Forwarding 3 | 4 + 5 | Upon request |
| Two-Person Delivery 4 | 4 + 5 | / |
| Free delivery on orders of | / |
All prices are net and do not include taxes or any other import charges, such as handling fees. Freight deliveries are currently only available upon request with a customised quote.
1 ENEU= Europe – Non-EU countries excluding the UK (Norway, Switzerland, Liechtenstein, Monaco, San Marino, Serbia, Albania, Andorra, Bosnia and Herzegovina, Moldova, Montenegro, North Macedonia, Belarus, Ukraine, Vatican City).
2 World= all other countries not included in DE, EU, UK, or ENEU.
3 Orders are packed together as much as possible and shipped via parcel service or freight carrier.
4 Two-person delivery is never free of charge.
3. Returns
3.1 Returns are free of charge within the EU. Customers can request a return label by emailing support@sternzeit-design.de. The customer is responsible for ensuring the package is securely packed, just as it was upon receipt, and, if possible, shipped in the original box. Alternatively, the customer must use other suitable packaging. Once the return is received, the merchandise will be inspected as soon as possible and the return processed.
3.2 Returns outside the EU are subject to a fee. Only the costs incurred for return shipping in each individual case will be charged.
4. Payment Methods
The following payment methods are currently available in our online store:
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Apple Pay (if supported and available on your device)
- Google Pay (if supported by your device and available)
We reserve the right to exclude certain payment methods or to offer them only on a limited basis in specific cases.