Request a return

You would like to request a return for your order?

Please enter your e-mail address and the corresponding order number. You will then receive an e-mail which you can use to request your return. If you have any questions, please contact our support team by e-mail at

Please note the following:

Returns can be requested up to 100 days after receipt of the goods. In case of a return shipment via DHL, we will send you a return label after processing your request. Please print out the label and stick it on the outside of the packed return. You have a maximum of 14 days after receipt of the label to return the goods.

Collection directly from your address is currently only possible within Germany but must be confirmed with us in advance. Please contact our support team for this as well. DHL offers the option of a collection day, but unfortunately no specific time window.

Orders via our partners must also be requested via them. Thank you very much.